Agents

An Agent is a member of your Customer Support team.

Agents will be able to view and reply to messages from your users. The list shows all agents currently in your account.

Click on Add Agent to add a new agent. Agent you add will receive an email with a confirmation link to activate their account, after which they can access Omoo and respond to messages.

Access to Omoo’s features are based on following roles.

Agent – Agents with this role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.

Administrator – Administrator will have access to all Omoo features enabled for your account, including settings, along with all of a normal agents’ privileges.