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FAQ

คำถามที่พบบ่อย ตอบทุกข้อสงสัย

Questions

Answers

No limitation to the number of channels. The system can consolidate all chats from LINE OA, Facebook, Instagram, WhatsApp, Telegram, and websites.

* The system currently unable to consolidate chats from TikTok, Lazada, or Shopee.

Admin : The business owner, page owner, or team leader who can respond to chats and utilize all platform functions, such as adding employees, setting tags, creating conversation attribute data, and constructing conversation workflows to streamline processes. Additionally, they can monitor and download reports on conversation data and the performance of all employees in responding to chats.


Agent : The chat agent who can utilize all functions within the chat interface, set predefined responses, and label conversations but cannot configure settings or view reports.

The services are charged on an annual basis only, with the service fee calculated as follows:

For Chat Center:

  • Admin 8,000 THB/person/year
  • Agent 100 THB/person/month (Yearly price x 12 months)
  • Message box 1,000 THB/box/year

 

For Online Booking System:

  • 25,000 THB/year

 

Price calculation example

Company A has 1 owner, 2 employees and manage Facebook 2 Pages and LINE OA 1 account

  • Calculation
    Admin 8,000 x 1 owner = 8,000 THB/year
  • Agent 100 x 2 employees x 12 months = 2,400 THB/year
  • Message box 1,000 x 3 boxes (FB:2 , LINE OA: 1) = 3,000 THB/year

Total Chat Center service 13,400 THB/year* (Not including value-added tax (VAT))

*The price does not include Online Booking System

The system supports two languages: Thai and English, both on the web browser and the application.

Omoo has an application which supports both iOS and Android systems.

The system provides response shortcuts, enabling users to easily add regular responses to customers through simple shortcuts. There's no limit to the number of predefined responses, and users can also attach image files to these responses.

Watch how to connect the system at https://youtu.be/uqMrS-71_E8

The message limit depends on the conditions set by each channel.

Facebook
allows sending unlimited messages.

LINE OA
depends on the package that the customer subscribes.

  • Free Package: 500 messages/month
  • Basic Package: 15,000 messages/month * beyond the package limit 0.10 THB/message
  • Pro Package: 35,000 messages/month * beyond the package limit 0.04 THB/message

*Reference: https://lineforbusiness.com/th/news/20221216_1-QXR

Currently, the Omoo system cannot perform broadcasts.
If customers wish to broadcast, they can use LINE OA Manager and Facebook simultaneously for broadcasting purposes.

There's a notification system available both on the web browser and within the application. Additionally, it allows setting up out-of-office auto-reply messages.

Questions

Answers

The number of users depends on the volume of usage required by the customers and priced according to the package.
Admin : The business owner, page owner, or team leader who can respond to chats and utilize all platform functions, such as adding employees, setting tags, creating conversation attribute data, and constructing conversation workflows to streamline processes. Additionally, they can monitor and download reports on conversation data and the performance of all employees in responding to chats.
Agent : The chat agent who can utilize all functions within the chat interface, set predefined responses, and label conversations but cannot configure settings or view reports.

It's possible to view and download reports on performance metrics such as conversation volumes and chat response efficiency of agents/admins.

In the 'Performance Report' section, admins can specify the employees they want to gather information about. This allows them to view the number of messages/conversations, response times, and time spent on issue resolution, facilitating the assessment of employee performance.

A conversation flow is a predefined sequence of actions, such as tagging conversations with labels, sending messages, updating custom attributes, etc. Workflows execute in the specified order as set by the predefined sequence.

It can be done by conducting evaluations to gauge the satisfaction of employees assigned to those particular conversations.

Contact Omoo via
LINE OA: @omoo
Email: support@omoo.co
Tel : 092-2549910

Work hours: Mon-Fri 9.30-18.00

Employees can collaborate together within a single conversation with a customer by adding relevant team members to participate in that particular conversation.

Customers can also make bookings themselves by using the chat channel available to them when initiating a conversation.

This can be done by the admin checking the customer's service request and updating it through the booking system on the platform.

For SME, the system can store data maximum for one year
For enterprise , the system can store data maximum for 2 years
The system stores data on Azure.

*Reference: https://azure.microsoft.com/en-us/

How many channels can the system consolidate? Is there a limited number of channels?

No limitation to the number of channels. The system can consolidate all chats from LINE OA, Facebook, Instagram, WhatsApp, Telegram, and websites.

* The system currently unable to consolidate chats from TikTok, Lazada, or Shopee.

Admin : The business owner, page owner, or team leader who can respond to chats and utilize all platform functions, such as adding employees, setting tags, creating conversation attribute data, and constructing conversation workflows to streamline processes. Additionally, they can monitor and download reports on conversation data and the performance of all employees in responding to chats.


Agent : The chat agent who can utilize all functions within the chat interface, set predefined responses, and label conversations but cannot configure settings or view reports.

The services are charged on an annual basis only, with the service fee calculated as follows:

ส่วนของระบบ Chat Center:

  • Admin 8,000 THB/person/year
  • Agent 100 THB/person/month (Yearly price x 12 months)
  • Message box 1,000 THB/box/year

 

ส่วนของระบบ Booking:

  • 25,000 THB/year

 

Price calculation example

Company A has 1 owner, 2 employees and manage Facebook 2 Pages and LINE OA 1 account

  • Calculation
    Admin 8,000 x 1 owner = 8,000 THB/year
  • Agent 100 x 2 employees x 12 months = 2,400 THB/year
  • Message box 1,000 x 3 boxes (FB:2 , LINE OA: 1) = 3,000 THB/year

Total Chat Center service 13,400 THB/year* (Not including value-added tax (VAT))

*The price does not include Online Booking System

The system supports two languages: Thai and English, both on the web browser and the application.

Omoo has an application which supports both iOS and Android systems.

The system provides response shortcuts, enabling users to easily add regular responses to customers through simple shortcuts. There's no limit to the number of predefined responses, and users can also attach image files to these responses.

Watch how to connect the system at https://youtu.be/uqMrS-71_E8

The message limit depends on the conditions set by each channel.

Facebook
allows sending unlimited messages.
LINE OA
depends on the package that the customer subscribes.

  • Free Package: 500 messages/month
  • Basic Package: 15,000 messages/month * beyond the package limit 0.10 THB/message
  • Pro Package: 35,000 messages/month * beyond the package limit 0.04 THB/message

*Reference: https://lineforbusiness.com/th/news/20221216_1-QXR

Currently, the Omoo system cannot perform broadcasts.
If customers wish to broadcast, they can use LINE OA Manager and Facebook simultaneously for broadcasting purposes.

There's a notification system available both on the web browser and within the application. Additionally, it allows setting up out-of-office auto-reply messages.

Is there a limitation of the system users?

The number of users depends on the volume of usage required by the customers and priced according to the package.

Admin : The business owner, page owner, or team leader who can respond to chats and utilize all platform functions, such as adding employees, setting tags, creating conversation attribute data, and constructing conversation workflows to streamline processes. Additionally, they can monitor and download reports on conversation data and the performance of all employees in responding to chats.

Agent : The chat agent who can utilize all functions within the chat interface, set predefined responses, and label conversations but cannot configure settings or view reports.

It's possible to view and download reports on performance metrics such as conversation volumes and chat response efficiency of agents/admins.

In the 'Performance Report' section, admins can specify the employees they want to gather information about. This allows them to view the number of messages/conversations, response times, and time spent on issue resolution, facilitating the assessment of employee performance.

A conversation flow is a predefined sequence of actions, such as tagging conversations with labels, sending messages, updating custom attributes, etc. Workflows execute in the specified order as set by the predefined sequence.

It can be done by conducting evaluations to gauge the satisfaction of employees assigned to those particular conversations.

Contact Omoo via
LINE OA: @omoo
Email: support@omoo.co
Tel : 092-2549910

Work hours: Mon-Fri 9.30-18.00

Employees can collaborate together within a single conversation with a customer by adding relevant team members to participate in that particular conversation.

Customers can also make bookings themselves by using the chat channel available to them when initiating a conversation.

This can be done by the admin checking the customer's service request and updating it through the booking system on the platform.

For SME, the system can store data maximum for one year
For enterprise , the system can store data maximum for 2 years
The system stores data on Azure.

*Reference: https://azure.microsoft.com/en-us/

EN