All-in-one chat solution with Omoo
Are you ready to elevate your chats and customer management?
Start with Omoo today!
Start with Omoo today!
Manage chats in one place, no need to switch!
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Stay on top of every conversation, fast customers' response time, increase revenue
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Every feature is designed to help you manage customers' chats effectively
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"Integrating six chat channels into Omoo has made work much easier. Our team no longer feels stressed managing multiple platforms. Tracking customers is now seamless, and sales have increased.
"Omoo makes monitoring business operations easier. It simplifies customer status management and journey tracking. The customer flow process is now more efficient, and we can measure team performance with ease. The system is extremely user-friendly, and sales have improved because we can track customers more effectively."
"Omoo allows us to respond to customer chats quickly using Response Shortcuts and Tags for customer tracking. The Private Note feature is also a great addition. It’s easy to use and has truly helped boost our sales!"
"Managing multiple pages is now more convenient. We can respond to customer chats faster, and a single admin can handle multiple channels. Without Omoo, our workflow would be much slower. We especially love the Tag feature, which helps categorize customers and streamline task delegation."
"Omoo’s chat integration is faster and more stable compared to other platforms. Our favorite features are Property and Tags, which allow our admin team to efficiently categorize and track customers. The system is easy to use and extremely beneficial."
Getting started with Omoo platform is incredibly easy! Our FAQ section is designed to help you quickly understand all the features and make the most of your experience with Omoo. Our team is always ready to assist you via all our social media channels, anytime you need!
Omoo Version 3 comes with new features that help improve performance and provide greater convenience, including with
Target Group Management (Segments): A feature that helps filter and manage target customer groups efficiently
Message Broadcast (Broadcast): Allows you to send messages and promotions to targeted customers easily and quickly
Data Dashboard: Provides detailed and comprehensive reports and data analysis.
Omoo V3 Mobile Application adds new features that enhance chat management, making it more convenient and efficient, including
Participant: Easily assign and manage conversations (chats) for team members
Priority: Set the priority level for tasks or customer conversations (chats)Quick Filter: Quickly search and manage chats more easily and efficiently
In Omoo V3, some features have been renamed for better clarity and suitability
Attribute: has been renamed to Property.
Contact: has been renamed to Customer.
Omoo V3 has improved and changed the functionality of several features compared to V2, making it more flexible and efficient to use. Here are the details:
1. Property
V2: Referred to as "Attribute" with "Attribute Type."
V3: Now called "Property", divided into two layers:
- Property Group: Organizes properties.
- Property Type: Defines usage within each group.
2. Property Type
V2: Divided into two categories: Conversation Attributes and Customer Attributes.
V3: Clearly categorized as "Conversation Properties" and "Customer Properties" for more effective management.
3. Tags
V2: There is no label categorization.
V3: Label are divided into two catergories:
- Conversation Tags
- Customer Tags
4. Response Shortcut
V3: Able to set the response shortcut to appear in a designated message box
5. Teams
V3: You can specify which message boxes the team can view and manage.
6. Message Box
V2: The Record Audio and Booking features have been removed
V3: New features have been added, such as Add Note, Action Message, and Form
7. Notes
V2: Displays personal notes and admin notes as tabs on the Message Box
V3: Changes the display to buttons on the Message Box for easier use
8. Displaying detailed information on the screen (Detail View)V2: Combines conversation and customer information on one screen
V3: Divides the display into two distinct sections
- Conversation Information Screen
- Customer Information Screen
Omoo V3 has made some system improvements, which may cause certain features from V2 to be replaced in V3, such as
Conversation Flow: This feature has been replaced by the Automation Module to provide greater flexibility and efficiency in use
Display Language: In the early stages, V3 only supports the Thai languageNotification Sound Settings: In the early stages, V3 has disabled the notification sound settingsEmail Notification Settings: This feature has been removed, but you can still use Push Notifications for a more flexible response to notifications
To improve the performance and data transmission of Omoo V3 Mobile Application, certain features have been updated, which means some features from Omoo V2 Mobile Application have not been enabled in Q1/2025, including
- Tag (Label)
- Property (Attribute)
- Quick Reply
However, these features are still available for setup and use through the Web Browser as before, and Omoo is working on making them available in the V3 Mobile Application soon
Omoo V3 can still be used on a web browser as before, with the following details
Login information remains the same
Minor Login Page ChangesTThe login URL may have slight modifications. Check Omoo’s official site or support team for updates
The basic features in Omoo V3, such as the chat center, automation , broadcast , and segment creation, are included in the standard Omoo package. Additional fees may apply for specific features or services outside the selected package
Message quota upgrade: If you need to send more messages than the limit specified in your package, additional charges may apply.
System customization for business use: Development or customization of the system according to the specific needs of the businessFor more information and details, you can contact the Omoo team to inquire about the features and related service fees
The data in Omoo V2 will not be lost, as Omoo has designed the data migration process to be efficient and secure, ensuring that the transition to V3 is smooth and complete, with all data being transferred accuratelyThe data migrated to V3 includes:
The data migrated to V3 includes: customer profiles, contact history, system settings, and custom attributes (which are now referred to as custom properties in V3)Conversation data: conversation history, conversation status, and communication channels
System settings data: connection channels, automated condition settings (Action, Card message, Quick reply), tags, responses shortcut , admin, teams, custom properties (custom attributes), and access permissions
Omoo prioritizes data security at the highest level. During the data migration from V2 to V3, the system implements internationally recognized security measures, such as
Data Encryption: To prevent unauthorized access to the dataData Backup: To protect against data loss
Access Control: To ensure that only authorized individuals can access the data
In the initial phase, Omoo can connect and manage chats from the following popular platforms:
- LINE Official Account (LINE OA)
- Facebook Messenger
- Instagram
- Web Chat (Website)
Omoo helps increase sales by managing customer communication efficiently, with features that support sales and build long-term relationships with your customers
1. Chat Center Module: Manage and handle chats from all channels in one place - Consolidate messages (Chat) from LINE, Facebook, Instagram, and Web Chat (widget) - Use Response Shortcuts, Quick Replies, Card Messages, and Automation conditions to reply to customers quickly - Take notes to record customer information and communicate details with the team - Respond to chats quickly and efficiently, helping to close sales faster
2.Automation Module: Reduce repetitive tasks, improve customer responses, and create more opportunities for closing sales
- Automatically respond immediately when customers inquire about products and services - Use Quick Reply and Card Messages to present promotions or recommend products instantly - Reduce customer wait time, increase satisfaction, and encourage faster purchasing decisions - Automatically send follow-up messages to customers, increasing the chances of repeat purchases - Set up the system to automatically send promotional messages or important information - Sales admin can focus on customers who truly need assistance, helping the team work more efficiently
3. Broadcast Module: Send promotion messages to target groups
- Sends promotions and special offers directly to the target audience - Schedules message delivery for optimal response timing - Send targets messages to customers, increasing the likelihood of closing sales - Analyze results and improve marketing campaigns by reviewing the number of messages sent, open rates, and click-through rates. Adjust messaging strategies for greater effectiveness in the future.
4. Customer Segment Module: Categorize customers based on behavior
- Groups customers by behavior, interests, or purchase history - Uses customer segmented data to offer products or services that match customer needs
5. Customer Segment Module: Categorize customers based on behavior
- Set up automated responses, such as product or service recommendations and initial inquiries. - Send follow-up messages to customers who are interested in products but have not yet decided to make a purchase, to encourage them to make a decision faster
6. Customer Module: Systematic customer data management
- Store and Record customer information such as name, phone number, email, and purchase behavior - Use this data to plan marketing strategies and adjust sales tactics
7. Dashboard Module: Data analysis to boost sales
- Use dashboards and reports to monitor customer behavior and track sales performance - Analyze successful campaigns and refine sales strategies for better results
8. Tag & Note Module: Categorize customers and collaborate effectively within the team
- Helps manage team workflows efficiently - Tag & Note Module: Categorize customers type and collaborate effectively within the team
Omoo comes with a powerful Broadcast system that allows businesses to send information, updates, or promotions to multiple customers at once! With support for multiple platforms like LINE Official Account, Facebook Messenger and more
Key Features of Omoo's Broadcast System:
1.Sending messages to the target audienceYou can choose to send messages based on conditions in Segments, such as: - Customers who have made a purchase before - Newly registered customers - Target customer interested in special products2.Scheduled Message Sending (Scheduled Broadcast) - Schedules messages date and time in advance - Selects the optimal timing to increase the chances of customer responses3.Message DesignSupports various content types: - Text message (up to 500 characters) - Image or video (up to 60MB per file) - Action message with Card Message support
Yes! Omoo provides a fully customizable automated response system to help businesses respond to customers quickly and effectively.
1.Response Shortcut - Creates and stores frequently used responses for FAQs or service information. - Saves time by avoiding repetitive typing.2.Automation - Quick Reply: Predefined responses for fast interactions. - Card Message: Rich media messages with images and buttons. - Automation: Set up automatic responses based on triggers, such as: - Immediately replies when a message matches predefined conditions. - Automatically notify customers when a message is received outside of business hours, informing them of the business hours.3.Customizable Settings - Configure conditions based on keywords or time periods for auto-responses. - Set automated promotions or responses for specific inquiries.4.Multi-Platform Integration - Works across all connected platforms, including LINE, Facebook Messenger, and more.
Yes! Omoo is accessible via mobile applications (App Store/Play Store) and web browsers, allowing users to manage chats and features conveniently anytime, anywhere.
Omoo Report supports:1.Overview Report: Displays monthly key data, such as: - Agent Status (Total/Online) - Number of outgoing messages this month - Number of incoming messages this month - Number of conversations this month - Number of actions used his month - Number of broadcast messages this month - Number of customers this month - Conversation Assignments - Agent Activities2.Conversation Report: Tracks and analyzes chat interactions - Total conversations - Closed conversation - Average Resolution Time - Total conversations by status - Spam Conversations - Conversation by priority - Conversation Traffic - Number of conversations by day and integration type - Number of conversations by day and status - Resolution time - Conversation by Tag3.Message Report: Analyzes message exchanges - Number of outgoing messages - Number of received messages - Private notes used - Outgoing messages by user type - Number of notes by type - Number of outgoing messages by day - Number of incoming messages by day - Messages by day and integration type4.Automation Report: Evaluates automation performance - Number of published automation - Number of paused automation - Number of actions used - Number of failed actions - Number of action messages - Automation by status - Number of message actions used - Automation usage - Number of actions used in automation by type - Number of action errors in automation by settings5.Customer Report: Tracks customer insights and behavior - Total Customers - Number of customers from LINE - Number of customers from Facebook Messenger - Number of customers by day and integration type - Number of customers by tag - Number of customers by property - Number of conversations by tag6.User Activity Report: Monitors agent performance - Average Resolution Time (excluding non-business hours) - Average first response time (excluding non-business hours) - Average customer wait time for a response (excluding non-business hours) - Agent activities by event type - Agent activities in conversation responses/ Tracks marketing campaign effectiveness - Number of scheduled campaigns - Number of sent campaigns - Number of outgoing campaign messages - Number of failed outgoing messages - Campaign activitiescessfully exported
- Campaign activities
Omoo helps admins respond to chats faster and more efficiently with features and tools designed to reduce work time and make managing conversations more convenient.
Features in Omoo that help admins respond faster:
1.Response Shortcut - Admins can set up quick reply messages for frequently asked questions, such as 'What time does the store open?' or 'What is the delivery status?' to respond faster. - Reduces typing time and enables instant responses.2.Automation - Reduces customer wait times with Quick Reply, Card Message, and Auto-reply message.- Sets automatic follow-up messages, such as promotion reminders or abandoned cart alerts. - Configurable based on keywords, customer status, or time periods. - Creates Workflow automatically, setting sequential actions, e.g., if a customer selects "Interested," the system sends product details automatically. - Assign chat automatically based on expertise or workload. - Records and generates reports to analyze automation effectiveness.3.Integrated Inbox - Combine messages from all channels, like LINE, Facebook Messenger, and Instagram, into one place for easier management. - Reduce platform switching time and make it easier for admins to manage conversations.4.Tagging and Advance Filtering Messages - Admins can group customers and add tags for quicker search and easier management. - The advanced filter feature helps admins focus on urgent messages that require immediate attention.5.Real-Time Notifications - Real-time notifications for new messages enable admins to respond quickly and ensure they never miss important conversations.6.Chat Assignment System - Automatically assign chats to the desired admin or team. - Reduce delays in chat management.7.Chat History- Admins can view the full chat history in one place. - Helps admins understand customer context and needs without searching multiple sources. - Display admin logs, such as responses, status changes, or the use of automation.
Omoo prioritizes the security of customer data above all else. The system is designed and developed according to international security standards to ensure that your customer data is protected from unauthorized access.
Omoo provides real-time chat notification system that alerts admins immediately when a new chat comes in, display number of chats awaiting a response. This ensures that admins can confidently manage and reply to all chats without missing any chat.
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